TERMS & CONDITIONS
All orders must be confirmed in writing. Verbal orders or instructions will not be accepted.
Ownership title of any of our promotional products remains with us until payment has been made in full into our account or cheques cleared.
We are happy to provide samples at no charge as long as the item is returned within 21 days in good working order. Any unreturned samples will be invoiced inclusive of freight.
We currently accept Direct Deposit, Credit Card (Mastercard & Visa) or cheque. Funds must be cleared prior to production or dispatch.
10% above or below quantities order is acceptable as full shipment and billed accordingly.
All effort is made to ship your order to your desired location in the most economical way possible given your specified date and production limitations. We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by 'acts of God'. All orders will be shipped using our account and billed with your order. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.
Cancellation of Order
If you cancel an order after signing the order confirmation form, cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated.
If artwork is not supplied in correct format, artwork charges are billed. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.
Claims or Returns
In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.
We will actively pursue any company or person/s defaulting on a payment. All fees involved in recovering the debt will be billed to that company or person/s. A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.
The personal information you provide to The Branded Merchandise Co. (TBMCo.) will be used to process your order and ensure customer satisfaction levels relating to all dealings and services.
Use of Personal Information
Personal information is collected solely for the purpose of providing services to our current and potential customers. All information collected is used to assist in delivering effective and efficient services and may be used by The Branded Merchandise Co. (TBMCo.) to notify you about new products and services offered by The Branded Merchandise Co. (TBMCo.)
Phone: 07 5630 2032
Mail: PO Box 302 Burleigh Heads QLD 4220.