Orders

All orders must be confirmed in writing. Verbal orders or instructions will not be accepted.

Ownership

Ownership title of any of our promotional products remains with us until payment has been made in full into our account or cheques cleared.

Samples Policy

We are happy to provide samples at no charge as long as the item is returned within 21 days in good working order. Any unreturned samples will be invoiced inclusive of freight.

Trading Terms

We currently accept Direct Deposit, Credit Card (Mastercard & Visa) or cheque. Funds must be cleared prior to production or dispatch.

Fulfillment

10% above or below quantities order is acceptable as full shipment and billed accordingly.

Shipping

All effort is made to ship your order to your desired location in the most economical way possible given your specified date and production limitations. We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by 'acts of God'. All orders will be shipped using our account and billed with your order. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.

Cancellation of Order

If you cancel an order after signing the order confirmation form, cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated.

Artwork Fees

If artwork is not supplied in correct format, artwork charges are billed. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.
Set Up – Most decoration methods require a specific set-up of machinery involved for plates, pads, screens etc. Each job is quoted accordingly and provided to you in your initial quote or invoice prior to production.

Claims or Returns

In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.

Default Accounts

We will actively pursue any company or person/s defaulting on a payment. All fees involved in recovering the debt will be billed to that company or person/s. A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.

Privacy Notice

The personal information you provide to The Branded Merchandise Co. (TBMCo.) will be used to process your order and ensure customer satisfaction levels relating to all dealings and services.

Use of Personal Information

Personal information is collected solely for the purpose of providing services to our current and potential customers. All information collected is used to assist in delivering effective and efficient services and may be used by The Branded Merchandise Co. (TBMCo.) to notify you about new products and services offered by The Branded Merchandise Co. (TBMCo.)
All personal information collected by The Branded Merchandise Co. (TBMCo.) is only made available to authorised individuals who will require your information for the purposes outlined in this policy. Personal information may be disclosed to third parties whose function is to perform tasks relating to the fulfillment of your product or service offered and supplied by The Branded Merchandise Co. (TBMCo.) This would include for example; suppliers, decorators, couriers… etc. Such third parties would be required to comply with the National Privacy Policy.
The Branded Merchandise Co. (TBMCo.) will also disclose personal information when required by law to assist an enforcement body or to lessen or prevent a threat to individual or public health or safety.
All reasonable steps to ensure that any personal information collected from you is accurate, complete and current, that such information is and that any information no longer required for any purposes is destroyed or permanently deleted.

If you no longer wish to receive any form of marketing or communication from us, please advise our office on info@tbmco.com.au or phone 07 5630 2032 If you believe our information about you is not accurate or complete please contact our office with your request to correct the information on info@tbmco.com.au

Contacting Us

If you have any questions or comments about this Privacy Policy please contact us.

Phone: 07 5630 2032

Email: info@tbmco.com.au

Mail: PO Box 302 Burleigh Heads QLD 4220.